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The Memorial Hospital

Measures of Hospital Performance

The Memorial Hospital take safety and quality seriously. To help patients make informed decisions, The Memorial Hospital publishes a number of safety and quality indicators. This is just one part of our program to continually maintain and improve our high standards of safety and quality.

Quality can be defined and measured in many ways. At The Memorial Hospital, quality is not a simple measure – it is a comprehensive look at many aspects of a patient's experience. We have chosen to publish a range of clinical and safety measures which provide you with information about our performance in providing safe and quality healthcare. Click on the links below to view our data.

The Memorial Hospital is fully accredited against The National Safety and Quality Health Service Standards, a mandatory set of standards established by the Australian Government for all public and private hospitals.

Accreditation involves a visit to the hospital from an independent team of expert health professionals who review the safety and quality of services provided. Our achievements are measured against industry standards by this review team. Hospitals are measured against ten overarching standards and many different criteria including patient care, medication management, clinical handover, infection control, complaints management and preventing falls.

Hospitals receive a rating for each one of these criteria – either satisfactorily met or not met. If a criterion is not met, the hospital is given an action that it must follow up within three months to ensure the criterion is satisfactorily met.

The Memorial Hospital received a full three year accreditation following organisation wide survey against the National Safety and Quality Health Service Standards in September 2016, gaining satisfactorily met ratings in all the Standard’s Actions, including those that are still in the developmental stage.

The accreditation survey was carried out by the Australian Council on Healthcare Standards (ACHS). The surveyors were impressed with The Memorial Hospital’s staff focus on patients, clients and carers. Staff demonstrated their commitment to the provision of quality care and cohesive teamwork in all aspects of clinical care reviewed. The hospital is well maintained and welcoming for patients and visitors.

The Memorial Hospital’s commitment to quality improvement is ongoing, and current projects include:

  • Implementation of a consumer engagement and participation framework
  • Continued focus on consolidating strategies for Patient Centred Care
  • Focus on improving discharge planning processes
  • Improvement to medication safety practices
  • Improving systems to assess, manage and care for patients with cognitive impairment, delirium or dementia

Patient abilities, mobility and independence are measured on admission to The Memorial Hospital rehabilitation programme and again on discharge so that we can measure the improvement made. Patients demonstrate improvement in their abilities, mobility and independence after treatment at The Memorial Hospital. We use the FIM™ (Functional Independence Measure) to measure the success of rehabilitation. This is an established scale, used worldwide.

Improvement in patient abilities will depend on factors such as patient age, severity of condition on admission and other medical problems such as diabetes or dementia. The graphs below show some of these factors.

This chart shows that patients at The Memorial Hospital are on average, slightly older in age to patients in other private hospitals.


This chart shows the severity of impairments of patients admitted to The Memorial Hospital compared with patients of other Australian hospitals.


Orthopaedic Fracture Rehabilitation

This graph shows the average improvement in patients at The Memorial Hospital following rehabilitation after a broken bone. The dark coloured bar shows patient abilities on admission and the pale coloured bar shows that these abilities have improved on discharge. Rehabilitation patients at The Memorial Hospital achieve outcomes similar to those of patients in other Australian private hospitals.


Rehabilitation for Hip, Knee or Shoulder Replacement

This graph shows the average improvement in patients at The Memorial Hospital following rehabilitation after a hip, knee or shoulder replacement. The dark coloured bar shows patient abilities on admission and the pale bar shows that these abilities have increased on discharge. Rehabilitation patients at The Memorial Hospital achieve outcomes similar to those of patients in other Australian private hospitals.



Rehabilitation for Other Neurological Conditions

This graph shows the average improvement in patients at The Memorial Hospital following rehabilitation for other neurological (brain) conditions such as Parkinson’s Disease and Multiple Sclerosis. The dark coloured bar shows patient abilities on admission and the pale coloured bar shows that these abilities have improved on discharge.


Rehabilitation patients at The Memorial Hospital have higher scores on both admission and discharge than patients in other Australian private hospitals. This may be expected, as fewer patients have very severe impairments on admission.

What we are doing to improve our patients’ rehabilitation:

  • Individual and group therapy – individualised therapy time which may include practising tasks of daily living
  • Multi-disciplinary team assesses and works with patient to set and meet goals
  • Use of Functional Electrical Stimulation (FES) to improve strength and function in stroke patients
  • Individual therapy plans according to assessed needs and goals. Therapy may include: physiotherapy, occupational therapy, speech therapy, psychology, social work or dietetics
  • Listening and responding to consumer feedback
FIM™ is a trademark of the Uniform Data System for Medical Rehabilitation, a division of UB Foundation Activities Incorporated

The Memorial Hospital has implemented numerous infection control procedures and staff take every precaution to prevent infections. However, some patients have a higher risk of acquiring an infection in hospital. Patients with wounds, invasive devices (such as drips) and compromised immune systems are at greater risk of infection than the general public. We need to prevent infections because they may cause illness to the patient, resulting in a longer stay in hospital and a longer recovery time.

What are Healthcare Associated Infections?

Healthcare Associated Infections (HAI) are infections that occur as a result of healthcare interventions and are caused by microorganisms such as bacteria and viruses. They can happen when you are being treated in hospital, at home, in a GP Clinic, a nursing home or any other healthcare facility.

Some infections occur after an invasive procedure such as surgery and can be treated with antibiotics. However there are some infections such as Methicillin Resistant Staphylococcus Aureus (MRSA) and Clostridium difficile that are more difficult to treat because they are resistant to certain antibiotics.

The risk of getting these infections depends on how healthy you are, how long you have been in hospital and certain medications that you take (including antibiotics).

These specific infections require the use of special antibiotics and at times, special precautions which may include placement in a single room and the use of personal protective equipment such as gloves and gowns.

What is The Memorial Hospital doing to prevent infections:

Specialised Infection Control staff collect data on hospital acquired infections and analyse the data to identify patterns and trends. Infection rates are shared and discussed with clinicians in an effort to identify and implement the best practices to reduce the risks for infection.

There are two types of infections that we closely monitor at The Memorial Hospital. Both are caused by bacteria. You may have heard of these:

  • Clostridium difficile - this is an infection of the bowel that causes diarrhoea
  • Staphylococcus aureus bacteraemia (often called “golden staph”) - known as “SAB” for short. This is a serious blood infection
This graph shows the number of Clostridium difficile infections at The Memorial Hospital compared with the rate typical in other hospitals in Australia. Rates of infection typically vary from state to state. The rate varies from 2 to 3 cases per 10,000 days of patient care, so the industry rate reflects this range. The graph shows the number of infections that occur for every 10,000 patient days. Patients at The Memorial Hospital on average have a very low number of infections.


Not all patients contract Clostridium difficile in hospital - some patients are admitted already having this condition. The chart below shows all cases of Clostridium difficile identified in hospital, both community and hospital-acquired. The chart below shows whether or not the patient was admitted already having this condition. Hospitals need to identify both types of patients in order to have the best chance of preventing Clostridium difficile from spreading to other patients.



This graph shows the number of Staphylococcus aureus bacteraemia infections at The Memorial Hospital for the year ending June 2016 compared with the Australian Government target. The graph shows the number of infections that occur for every 10,000 patient days. The national benchmark for Staphylococcus aureus bacteraemia in Australian public hospitals is no more than 2 cases per 10,000 patient days. Patients at The Memorial Hospital on average have a very low number of infections.

What we are doing to further reduce infections:

Improvement strategies may vary from hospital to hospital. Examples are:

  • Watching, auditing and measuring how often staff wash their hands using soap and water or hand sanitiser
  • Routine use of gloves and specially sterilised equipment
  • An Infection Control Nurse who investigates issues, educates staff and carriesout strategies to reduce infections
  • Use of specialised approved disinfectants for cleaning and disinfecting rooms, bathrooms, equipment and shared areas. High level disinfection and sterilisation are used according to national guidelines
  • Placement of hand sanitiser dispensers and educational posters in public areas throughout the hospital including hallways, near elevators and cafe, making this readily accessible to staff, patients, families and visitors
  • If additional precautions are required, staff wear gloves, gowns, masks and goggles
  • External experts look at what we do and audit our practices

How can you help?

At The Memorial Hospital patients and visitors are part of the healthcare team. Hand washing is the most important way that patients and visitors can prevent the spread of infection in hospital. In most situations waterless hand sanitiser is just as effective as washing with soap and water. Hospital staff will appreciate a reminder from patients or relatives if they forget to wash their hands.

There are a number of things you can do to reduce the risk of infection:

  • Wash your hands carefully with soap and water or use hand sanitiser upon entering the hospital
  • Cover your mouth and nose with a tissue when you cough or sneeze (or into your elbow if you don't have one). Clean your hands afterwards – every time!
  • Report any infection you have had, especially if you are still on antibiotics
  • Make sure you take the full course of antibiotics you have been given, even if you are feeling better
  • If you have a dressing or a wound, keep the skin around the dressing clean and dry. Let the Nurse looking after you know promptly if it becomes loose or wet
  • Tell the Nurse looking after you if the area around the drips, lines, tubes or drains inserted into your body becomes red swollen or painful
  • Let the Nurse looking after you know if your room or equipment hasn't been cleaned properly
  • Stop smoking before any surgery, as smoking increases the risk of infection

Visitors

  • Reconsider your visit if you have an illness such as a cough, cold or gastroenteritis
  • Wash your hands carefully with soap and water or use hand sanitiser when entering and leaving a patient’s room

Hand hygiene is another name for hand washing or cleaning. Hands can be effectively cleaned with either soap and water or with waterless hand sanitiser. Both are effective in helping to prevent the spread of infection. It is an expectation that all staff at The Memorial Hospital frequently clean their hands.

Hand hygiene is simple and is the most important way of preventing infections in hospital. Our hands may look clean but many germs are invisible to our eyes. We can unknowingly transmit bacteria and viruses to others and our environment. Germs can survive on unwashed hands for over an hour.

People (especially children) sometimes take shortcuts when they are supposed to wash their hands – particularly when there is no dirt visible. Unfortunately, hand hygiene is sometimes not well performed by healthcare workers.

What is The Memorial Hospital doing to improve hand hygiene:

It is important that we check whether healthcare workers are using correct hand hygiene. There is no magic way of knowing if a person has washed their hands. The accepted way of measuring hand hygiene is for a trained auditor to watch healthcare workers as they go about their day, treating patients in hospital. There is a government approved organisation called Hand Hygiene Australia that helps with this measurement. The Memorial Hospital has two gold standard auditors on site, accredited through Hand Hygiene Australia. These people are trained to check that staff are washing their hands as often as they should.

Each opportunity for hand hygiene is called a “Moment”. Five moments for hand hygiene have been identified by the World Health Organisation as the critical times when hand hygiene should be performed in hospital.

These are:

  • Before touching a patient
  • Before a procedure
  • After a procedure
  • After touching a patient
  • After touching a patient’s belongings or surroundings

At The Memorial Hospital we watch staff during each of these moments. The auditor records whether or not hand hygiene has been performed correctly by each staff member at each “moment”. At the end of the audit, an overall score is calculated. This is shown in the graph below.


This graph shows the percentage of moments where hand hygiene was performed correctly at The Memorial Hospital for the past four years compared with the Australian national benchmark of 80%.

Staff at The Memorial Hospital on average have a high rate of compliance with hand hygiene.


The more hand hygiene moments are audited, the more reliable our figures. This figure shows how many hand hygiene moments were audited at The Memorial Hospital. Note that smaller hospitals are required to audit fewer ‘moments’ than larger hospitals.

When audits are performed, each professional group is checked – including doctors, nurses, housekeeping and other hospital staff.

The graph on the left (below) shows which groups were audited. The graph on the right (below) shows the hand hygiene rate for different staff within the hospital. The graph shows that compliance rates for nurses and other staff are very high.


What we are doing to further reduce infections:

The reasons for staff not performing hand hygiene may include:

  • Time pressure - there just is not enough time to wash hands as often as necessary
  • Hands do not appear dirty – but germs are there, even if they cannot be seen
  • Problems with skin irritation - frequent washing with soap and water can cause dryness, skin irritation or damaged skin which makes washing uncomfortable.

At The Memorial Hospital the following strategies are used:

  • Conducting regular education sessions for staff about infections and hand hygiene
  • An Infection Control Nurse to investigate, educate staff and carry out strategies to reduce infections
  • Placement of hand sanitiser dispensers in convenient areas throughout the hospital, including hallways and patient rooms. This makes hand hygiene readily accessible to staff, patients, families and visitors
  • Monitoring the type of soap / hand sanitiser used, to minimise skin irritation
  • In some areas - use of specially designed washbasins where water can be turned on and off without touching the tap

How can you help?

At The Memorial Hospital, patients and visitors are part of the healthcare team. Hand hygiene is the most important way that patients and visitors can prevent the spread of infection in hospital. Waterless hand sanitiser is just as effective as washing with soap and water. Hospital staff will appreciate a reminder from patients or relatives if they forget to wash their hands.

There are a number of things you can do to reduce the risk of infection:

  • Wash your hands carefully with soap and water or use hand sanitiser upon entering and leaving the hospital
  • Wash your hands carefully with soap and water or use hand sanitiser when entering and leaving a patient’s room
  • Observe hospital signage about hand hygiene
  • If you are unable to find a hand sanitiser station, please ask staff for assistance


Patients are often in a weakened or confused state in hospital, and are more susceptible to falling. Falls are a leading cause of a hospital acquired injury, and frequently prolong or complicate hospital stays. At The Memorial Hospital we document and investigate every fall and take action to reduce the number of falls that occur.

This graph shows the number of falls at The Memorial Hospital compared with the rate typical in other hospitals from Australia, the UK and the USA. Falls are presented as a percentage of patient days – allowing us to compare The Memorial Hospital with other hospitals of a different size. Patients at The Memorial Hospital on average have a lower rate of falls than those in other hospitals.


What we are doing to further reduce falls:

  • Analysis of falls incidents which we use to help us identify where we need to improve what we do
  • Assessment of all patients for risk of falls
  • Implementation of precautions to reduce the risk of falling:
    • Beds that are low to the floor
    • Bed and chair sensors which detect patient moving from bed
    • Involving the patient in planning the required safety strategies
    • Non-slip socks
    • Patient and family or carer education
    • Physiotherapy assessments
    • Use of lifting equipment
    • Walking aids
  • Spot audits to provide information about environmental factors
  • Staff education

A pressure injury is an area of skin damage, such as a wound, sore, ulcer, or area of persistent reddening caused by direct pressure on the skin. This can sometimes occur when a patient is in one position and unable to move easily for a long period. Sometimes the underlying tissue is also damaged.

Pressure injuries frequently prolong or complicate hospital stays. At The Memorial Hospital we document and investigate every case and take action to reduce the number of pressure injuries that occur.

When patients are admitted to hospital, an assessment is performed of the skin to determine if any pressure injuries already exist and also to decide whether the patient is at risk of developing a pressure injury. Patients that may be at risk are those that:

  • are bedbound
  • are older
  • are taking certain medications
  • have chronic illnesses such as diabetes or anaemia
  • have impaired mobility
  • have poor nutrition
  • have sensitive skin

Our hospitals have many strategies in place to prevent pressure injuries developing. If a pressure injury develops, the hospital staff do everything they can to help it heal as soon as possible.

One of the ways of monitoring the success of our prevention strategies is to check whether any patients have developed pressure injuries in hospital.

This graph shows the number of patients at The Memorial Hospital that have developed a pressure injury during their admission to hospital. The rate is shown in the pink bars. This is compared to the rate of pressure injuries in other Australian hospitals (the grey bar). The graph shows that patients at The Memorial Hospital are less likely to develop a pressure injury compared with other Australian hospitals.


Sometimes, despite our best efforts, a patient does develop a pressure injury - however we aim to minimise this number.


What we are doing to reduce pressure injuries:

Improvement strategies may vary, examples are:

  • A risk assessment is performed to identify patient that are vulnerable to pressure injuries
  • Education for nursing staff in pressure injury identification, prevention and management
  • Individual reporting - examining each case of pressure injuries to determine why it occurred and how to prevent this happening again
  • Patient education provided on pressure injury prevention at pre admission and or admission
  • Patients identified as ‘high risk’ are referred to the dietitian for nutritional assessment and advice
  • Positioning: Regularly changing the position of the patient and encouraging walking or movement if possible
  • Pressure relieving devices are used. These include specialised mattresses, cushions, wedges, sheepskins, water-filled supports, contoured or textured foam supports, heel protectors, gel-filled supports and bead filled supports
  • Preventing exposure to excessive moisture or dryness
  • Referral to a wound management consultant in the event of a pressure injury developing or if admitted with a pressure injury

A blood transfusion is a procedure where you receive blood through an intravenous cannula (IV) inserted into a vein. You may need a blood transfusion if your body cannot make parts of your own blood, if your blood cells are not working properly, or if you have lost blood.

Blood contains red cells which are essential for carrying oxygen around the body. A blood transfusion may be given because of a shortage of red blood cells in the blood (anaemia), either because the body is not making enough of them, or because of blood loss. Sometimes the bone marrow, which produces blood cells, doesn’t work properly. The bone marrow can be affected by chemotherapy or diseases. In some cases anaemia can be treated with medicines but in other cases, a blood transfusion may be the best treatment.

Most people can cope with losing a moderate amount of blood without needing a blood transfusion, as this loss can be replaced with other fluids. However, if larger amounts of blood are lost, a blood transfusion could be the best way of replacing blood rapidly. A blood transfusion may be needed to treat severe bleeding, for example during or after an operation, childbirth or after a serious accident. There are many useful resources for patients about blood transfusions available.

Transfusion does not just refer to blood – often other blood products are used. These include:

  • Fresh blood components, such as red blood cells, platelets, fresh frozen plasma or cryoprecipitate
  • Plasma-derivatives such as albumin, immunoglobulins and clotting factors

A blood transfusion can be lifesaving or significantly improve quality of life. Australia has one of the safest blood supplies in the world, however, as with all medical procedures, a blood transfusion is not completely free from risk. It is very important that all patients receive blood and blood product transfusions appropriately and safely. Blood transfusions are given to patients only where the doctor has assessed it as absolutely necessary.

Patients must give consent for a blood transfusion. Consent should be documented on a consent form or by documenting the discussed information in your medical record.

It is very important that transfusions are carried out by trained professional staff, using the techniques outlined in the National Safety and Quality Health Service Standards. This is double checked and audited on a regular basis in our hospital.

One way that we monitor the success of blood transfusions is by keeping track of any adverse reactions – both major and minor. Adverse reactions are rare, but can include:

  • incorrect blood / blood component transfused
  • transmission of infection, for example bacteria or viruses
  • transfusion related immune reaction
  • transfusion related acute lung injury

At The Memorial Hospital we document and investigate every case and take action to reduce the number of adverse transfusion events that occur. The Memorial Hospital has many strategies in place to prevent adverse transfusion events from occurring.

This graph shows the number of patients at The Memorial Hospital that had a transfusion with NO significant adverse event. The rate is shown in the coloured bars. This is compared to the rate of transfusion events in other Australian hospitals (the grey bar).


What we are doing to reduce the risk of adverse transfusion events:


The following strategies are used:

  • Avoiding unnecessary blood transfusions by use of alternative medications, treatments and non-blood treatments
  • Careful cross-matching of blood groups to make sure no errors occur
  • Careful monitoring of patients and taking close observations during administration of a blood transfusion
  • Education and competency training for nursing staff in blood transfusion administration
  • Identifying any risk factors for adverse reactions, before the transfusion commences
  • Individual reporting and examining each adverse transfusion event to determine why it occurred and how to prevent this happening again
  • Monitoring and auditing compliance to transfusion policies and procedures
  • Patient education and provision of written materials explaining blood transfusions
  • Policies and procedures, consistent with national evidence based guidelines for pre-transfusion practices, prescribing and administration of blood
  • There is a robust system for reporting and feedback for adverse events, incidents and near misses relating to transfusion practice
  • Working closely with the pathology laboratory that provides the blood
  • ACHA participates in the Healthscope National Transfusion Governance Committee that oversees best practice standards for transfusion management in all hospitals – and also reviews adverse events nationally so that all hospitals can learn from them

After a successful hospital stay, the most important task for patients, families and staff is preparing for a successful discharge home. It is disappointing for everyone if a patient requires an unexpected readmission into hospital.

Tracking the number of patients who experience unplanned readmissions to The Memorial Hospital after a previous hospital stay is one way that we can judge the quality of hospital care. One example of an unplanned readmission would be someone who is readmitted to the hospital for a surgical wound infection that occurred after his or her initial hospital stay.

It is important to note that unplanned hospital readmissions may or may not be related to the previous visit, and some unplanned readmissions are not preventable. Good discharge plans can help reduce the rate of unplanned readmissions by giving patients the care instructions they need after a hospital stay and by helping patients recognise symptoms that may require immediate medical attention.

This graph shows that patients admitted to The Memorial Hospital that have required an unexpected and unplanned readmission to hospital within 28 days of their first admission. The rate for the past six years is shown in the blue bars. This is compared to the rate of unplanned readmission in other Australian hospitals (the grey bar).



The graph shows that patients admitted to The Memorial Hospital are less likely to have an unplanned readmission compared with other Australian hospitals.

There is a limitation to this data. Currently no unique patient identifier exists that would allow us to measure unplanned readmissions to a different hospital. Therefore the unplanned readmission rates presented in this graph represent patients re-admitted to the same hospital only.

What we are doing to further reduce unplanned readmission rates:

  • Arranging prompt follow up care and ongoing appointments
  • Checking each patient’s risk for readmission
  • Reviewing each case of readmission to check if there were any preventable factors
  • Through our Patient Centred Care program, we consult and work with the patient and family or carer to develop a suitable discharge plan
  • Using a consistent process for discharging patients that includes making sure patients understand their medications and other instructions
  • We monitor this data to make sure that the rate of unplanned readmission is not increasing and

The Memorial Hospital has an operating theatre suite and carries out many sessions of surgery each year. One of the ways of monitoring the success of surgery is to check whether any patients require an unexpected second operation – we call this “return to theatre”. There are many reasons why a patient may need a further operation – however where possible we aim to minimise this number.

This graph shows the percentage of patients having an operation or procedure at The Memorial Hospital that have required a return to theatre during the same admission. The rate is shown in the blue bars. This is compared to the rate of “return to theatre” in other Australian hospitals (the grey bar).

The graph shows that patients undergoing surgery at The Memorial Hospital are less likely to have an unexpected return to theatre compared with other Australian hospitals.

What we are doing to reduce unplanned returns to theatre:

  • Careful monitoring of patients in recovery
  • Conducting thorough pre-operative evaluation including coagulation studies and anti-coagulant therapy management where indicated
  • Ensuring patient’s level of pain is carefully assessed
  • Preadmission assessment of high risk patients to make sure all required tests and precautions are taken
  • Reviewing every case when a patient requires a return to theatre, to work out the reasons why and how to prevent it in future

Many patients who come to The Memorial Hospital have an operation in our theatres. Most operations require some kind of anaesthetic, administered by an Anaesthetist. After waking up from an anaesthetic, patients require close monitoring to make sure that their pain and conscious state, and observations such as blood pressure are all back to normal. This typically happens in Recovery. After a large operation, such as a craniotomy, an admission to Intensive Care may be planned, to allow close monitoring by specialised equipment. On rare occasions, other patients may have an unexpected reaction to an anaesthetic, and may require an unplanned admission to Intensive Care for monitoring.

Tracking the number of patients who have an admission to Intensive Care after an operation is one way that we can judge the quality of hospital care. Good nursing care can help reduce the rate of unplanned admission to Intensive Care and good monitoring can pick up any problems early.

This graph shows the percentage of patients admitted to The Memorial Hospital that have required an unplanned admission to Intensive Care within 24 hours of their operation. The rate is shown in the green bars. This is compared to the rate of “unplanned admission to Intensive Care" in other Australian hospitals (the grey bar).

This graph shows that patients admitted to The Memorial Hospital are less likely to have an unplanned admission to Intensive Care compared with other Australian hospitals.


What we are doing to further reduce unplanned admission to Intensive Care:

Improvement strategies may vary from hospital to hospital, examples are:

  • Before operations, the nurses, doctors and anaesthetists carefully check each patient’s risks for anaesthetic
  • If a patient has additional risk factors, sometimes a Intensive Care bed is planned and booked in advance, to make sure the post-operation monitoring is the best possible
  • The Theatre and Recovery Units use a consistent process for discharging patients either to the ward or to home, to make sure they have fully recovered from the anaesthetic
  • We monitor this data to make sure that the rate of unplanned admission to Intensive Care is not increasing
  • We review each admission to Internsive Care to check if there were any preventable factors
  • We ring our patients prior to admission and ask them a series of questions to see if they may require additional clinical support whilst in hospital

Many organisations today are measuring quality in healthcare using varying criteria. Evaluating this information can be difficult and time consuming since not all measures reflect the same information from one report to another. However, it is important for patients to ask questions and look at quality information to ensure they are getting the efficient and effective care they need.

The Memorial Hospital is a member of the Adelaide Community Healthcare Alliance Incorporated (ACHA). ACHA and its contracted manager Healthscope, supports transparent public reporting of healthcare quality data and actively participates in initiatives of the following organisations.

Australian Commission on Safety and Quality in Healthcare (ACSQHC) – The Australian Commission on Safety and Quality in Healthcare (the Commission) was established in 2006 by the Australian, State and Territory Governments to lead and coordinate national improvement in safety and quality. Healthscope (ACHA’s contracted manager) has representation on the Private Hospital Sector Advisory Committee and several key working groups.

Australian Institute of Health and Welfare - The Australian Institute of Health and Welfare (AIHW) is a major national agency set up by the Australian Government under the Australian Institute of Health and Welfare Act to provide reliable, regular and relevant information and statistics on Australia's health and welfare.

MyHospitals Website – This website lists all public and private hospitals in Australia, along with information about waiting times for elective surgery and emergency department access. Healthscope (ACHA’s contracted manager) - has representation on the MyHospitals Development Advisory Committee.

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